How do I claim a warranty issue on an item?
A: Any RECON products that are found to be defective in either material or craftsmanship will be covered under our Warranty as stated below. Lighting items that require electrical 12-volt power during operation are covered for a period of 90 days following the original purchase date. All warranty claims must be accompanied by a Return Goods Authorization issued by Super-Bee Truck Accessories Ltd. & the original proof of purchase (a customers first & last name along with their order # must be legible on the proof of purchase documentation). To initiate this process, this information must be sent via email to sales@gorecon.ca
If any RECON product proves to be defective within the warranty period, at our discretion we will repair it or replace it with the same or similar product at no cost to you.
I bought a RECON product, but I don't want it. What are my options?
A: If you purchased a product from gorecon.ca or Super-Bee Truck Accessories Ltd and decide to return it for any reason other than the item being defective, you may do so within 30 days from the date the product was delivered to you; however, there will be a 30% restocking fee associated with your return. This is assuming the packaging has not been opened & the original box is in new condition. If the package has been opened or the box is damaged, we cannot accept it back.
If you are returning a new item, All return items must be accompanied by a Return Goods Authorization issued by Super-Bee Truck Accessories Ltd. & the original proof of purchase (a customers first & last name along with their order # must be legible on the proof of purchase documentation). To initiate this process, this information must be sent via email to sales@gorecon.ca
We will then either exchange the item for you for another item of equal or lesser value or we will credit back your credit card or PayPal account less the shipping cost and the 30% restocking fee. The 30% restocking fee is based on the net value of the item being returned after all discounts have been taken into account.
Where do we ship to & how much will it cost?
A: We ship anywhere in Canada. All orders that are to be delivered within Canada will only incur a $19.99 shipping & handling charge regardless of how many items are ordered. Therefore, the more you order, the more you save. It's just another way that we at gorecon.ca express our gratitude and thanks for your patronage.
What happens if an item is damaged in shipping?
A: If your product was damaged during shipping, you must contact the Carrier within 48 hours of receiving the product. At that time you will need to file a damage claim with the Carrier and NOT with us. You will be provided a claim # & a tracking # which you must supply to us via email along with a brief description of the problem you had. The email address you should use is: sales@gorecon.ca. After we receive confirmation of the damage claim we will send you out a replacement item at no additional cost.
